We currently operate in the healthcare markets of South Africa, Kenya, Ghana, Nigeria and Malawi, with downstream distribution partners providing reach into 26 countries. Our scale of operations sees Imperial Logistics delivering more than 30 million patient packs of medicine across Africa every month.
Our operational excellence is built on the solid foundation of unequalled physical capacity, human and technical capability. This ensures product security, as well as quality assured processes, controls and, thereby, uncompromised merchandise. This is particularly significant in an environment marked by security, theft and corruption risks. Also setting Imperial Logistics apart in the healthcare industry is our ability to leverage the synergies and complementary capacities of the group’s many business units and geographies, to deliver operational excellence and quality systems.
Our optimal supply chain models shorten the healthcare supply chain, removing layers of mark-up, to reduce the price to patients, enhance access to products and grow our clients’ volumes. Our innovative service models include above market consolidation for small to mid-size markets.
Imperial Logistics’ “hubs into Africa” service model optimises our market reach, ensuring that a consolidated inventory is available quickly and cost efficiently to several adjacent markets. As a result, Imperial Logistics has an unparalleled reach from our secure, quality assured sites.
Our extensive healthcare experience has enabled us to identify numerous opportunities for connection and synergy, to drive our clients’ growth and competitiveness. We engage in upselling existing relationships into new geographies within and across healthcare business units and between regional divisions. In addition to presenting new opportunities to existing healthcare industry clients, we also leverage in-market knowledge, transporter connections, customer relationships, logistics capacity and reach to “brownfield” new healthcare solutions that improve the lives of those in need.
We draft in-country expertise to extend our capabilities and we pursue opportunities to grow local logistics and supply chain capacity. We also add value locally through contract manufacturing or kitting, and we leverage trade financing to provide a real value adding and risk mitigating solution for clients.
Our superior service delivery is based on a culture of continuous improvement and on the use of technology to drive visibility and transparency. Technology that we leverage to enhance our solutions includes serialisation, product authentication, digital shopping and chronic medicines dispensing, and we welcome the opportunities offered by big data. We are leading the African market in the early adoption of serialisation and authentication technologies, to ensure that our clients are assured of product quality and the security of their intellectual property, including their valuable brand reputations.
Our commitment to expanding and developing our focussed, value-adding position in healthcare is reflected in our ongoing investment in innovative concepts and advantageous new partnerships. These include the “one stop shop” solution of pharmaceutical and medical supplies wholesaler Imres, which is an Imperial Logistics group company, and our market shaping initiatives such as Unjani Clinics, patent medicine vendor upliftment initiatives and Lulama Pharmacies.
Our pharmaceutical distribution and marketing capabilities – delivered through group companies Pharmed, Worldwide Healthcare and Surgipharm – enable Imperial Logistics to offer unrivalled route-to-market solutions for the world’s leading pharmaceutical principals.
As the only player significantly engaged in both the public and commercial healthcare sectors, providing products and services to governments, donors, commercial sellers and commercial buyers of product, and ultimately, to patients, Imperial Logistics is the only dedicated healthcare partner of choice in sub-Saharan Africa.